Buy Wave – Refund & Return Policy

Last Updated: July 11, 2026

At BuyWave, we want you to receive your order in satisfactory condition. If there is an issue with your product, please contact us as soon as possible.

Return Eligibility

A return or replacement may be accepted when:

• The product is damaged upon delivery.

• The wrong product was delivered.

• The product is defective or not functioning as described.

• The product does not match the confirmed order.

The product should generally be unused and returned with its original packaging, accessories and included items.

Unboxing Evidence

For damaged, defective or incorrect products, customers may be asked to provide clear photos and/or an unboxing video showing the condition of the parcel and product.

This helps us verify the issue and process the claim fairly.

Return Request Period

Please contact BuyWave within 48 hours of receiving your order if you believe your product qualifies for a return or replacement.

Requests made after this period may not be accepted unless required by applicable law.

Non-Returnable Situations

A return may not be accepted if:

• The product was damaged through customer misuse.

• The product has been intentionally altered or modified.

• The issue is caused by normal wear and tear.

• The customer changes their mind after receiving a correctly delivered product, unless BuyWave agrees otherwise.

• The product is returned without required accessories or packaging.

• The customer provides false or misleading information.

Replacement

If an eligible product is defective, damaged or incorrect, BuyWave may offer a replacement subject to product availability.

Refunds

If a refund is approved, the refund method and processing time will depend on the payment method and circumstances of the order.

For COD orders, BuyWave may request appropriate payment details or use another mutually agreed refund method.

Return Shipping

Where the return is due to an incorrect, defective or damaged product caused by BuyWave, the applicable return shipping arrangement will be communicated by our support team.

For other returns, the customer may be responsible for return shipping costs.

RTO / Refused Orders

If a customer refuses or fails to receive a confirmed COD order without a valid reason, the parcel may be returned to BuyWave by the courier.

Repeated refusal of COD orders may result in COD restrictions or cancellation of future orders.

How to Request a Return

Contact us through:

Phone/WhatsApp: 03112841596
Website: buywave.store
Email: adilfreelancer84@gmail.com

Please provide your order number, name, phone number and clear evidence of the issue.

BuyWave reserves the right to inspect and verify return claims before approving a refund or replacement.